When connecting a Shopify store to Instant, you may encounter an error during the setup process. This typically happens when the store is already linked to another Instant project created under a different user account.
Overview
Due to Shopify limitations, each store can only be connected to one Instant project. Once connected, it cannot be re-linked to a different project.
Error Message
example.myshopify.com is already linked to another Instant project
Why This Happens
Cause | Description |
Different account | The store was connected using a different email address |
Team member connected | Someone else on your team already linked the store |
Previous project | The store was connected to a project you no longer have access to |
How to Resolve
Step 1: Verify Your Login
Ensure you're signed in using the correct email address associated with your Instant project.
Check | Action |
Correct email? | Sign out and sign in with the right account |
Multiple accounts? | Try each email that might have been used |
Step 2: Check Within Your Organization
Confirm whether someone else on your team has already connected the store to Instant.
If Found | Action |
Team member has access | Ask them to invite you to the existing project |
Project exists | Join as a member instead of creating new |
Step 3: Contact Support
If you're unsure who has access or need additional help:
Email: [email protected]
Include your
xxx.myshopify.comstore URL for faster assistance
Quick Reference
Issue | Solution |
Wrong account | Sign in with correct email |
Team member connected | Request invitation to existing project |
Unknown owner | Contact [email protected] |
Information to Include When Contacting Support
Information | Example |
Store URL | yourstore.myshopify.com |
Email addresses tried | List all emails attempted |
Error message | Screenshot or exact text |