When connecting a Shopify store to Instant, you may encounter an error during the setup process. This typically happens when the store is already linked to another Instant project that was created under a different user account.
Due to Shopify limitations, each store can only be connected to one Instant project, and once connected, it cannot be re-linked to a different project.
Error message:
example.myshopify.com is already linked to another Instant project
How to Resolve
Verify Your Login
Ensure you’re signed in using the correct email address associated with your Instant project.
Check Within Your Organization
Confirm whether someone else on your team has already connected the store to Instant. They can invite you to the existing project.
Contact Support
If you’re unsure who has access or need additional help, reach out to us at [email protected]
Be sure to include your
xxx.myshopify.comstore URL so our team can assist you more quickly.