This guide covers how to manage your Instant subscription, access invoices, and request refunds.
Managing Your Plan
Accessing Plan Settings
Navigate to Project Settings
Select Plan
View your current plan and available options
From here you can upgrade, downgrade, or modify your subscription.
Downloading Invoices
Navigate to Project Settings
Select Plan
Access the Billing Portal
Download your invoices
Refund Policy
Instant offers a 30-day refund guarantee, subject to the following terms.
30-Day Refund Guarantee
Subscription Type | Refund Window |
Monthly | 30 days from the start of the billing cycle |
Annual | 30 days from the date of sign-up |
Enterprise | Not eligible (governed by enterprise agreement) |
Note: If your plan has been upgraded within the past 30 days, you are not eligible for a refund of the most recent charge associated with that upgrade.
AI Credits
AI credits are non-refundable. Any AI credits purchased, granted, or included as part of a plan are not eligible for refund, regardless of whether they have been used.
Requesting a Refund
How to Request
Contact support through one of these channels:
Method | Details |
Live chat | Use the chat widget in the bottom corner of Instant |
Send request to [email protected] |
Include your account details and reason for the request.
Response Time
Refund requests are handled during weekdays. Expect a response within 24 hours on weekdays.
Before Your Refund Can Be Processed
You must complete the following steps:
Downgrade to the free plan — Required before a refund can be issued
Unpublish excess pages — If you have published pages beyond the free plan limits, unpublish them to bring your account within free plan limits
Refund Processing
Detail | Information |
Processing time | Within 10 business days of approval |
Payment method | Original payment method via Shopify Partner Dashboard |
Where it appears | On your Shopify bill |
After a Refund
Once your refund is processed:
Your account will be on the free plan
Any published pages will display the free plan badge
Subscription Management
Instant cannot subscribe or unsubscribe users on their behalf. You must manage your own subscription.
Canceling Your Plan
To cancel your subscription:
Navigate to Project Settings
Select Plan
Downgrade to the free plan
Important: Instant support cannot cancel plans for you. You must cancel your plan yourself through Project Settings.
Quick Reference
Task | Action |
View current plan | Project Settings → Plan |
Change plan | Project Settings → Plan → Select new plan |
Download invoices | Project Settings → Plan → Billing Portal |
Request refund | Live chat or email [email protected] |
Prepare for refund | Downgrade to free plan, unpublish excess pages |
Refund Eligibility Summary
Eligible | Not Eligible |
Monthly plans (within 30 days of billing cycle) | Upgraded plans (within 30 days of upgrade) |
Annual plans (within 30 days of sign-up) | Enterprise plans |
| AI credits |