Instant offers a 30-day refund guarantee on paid subscriptions, subject to the terms below. To request a refund, contact Instant support.
30-day refund guarantee
You can request a refund within 30 days from the start of the billing cycle, on both monthly and annual subscriptions.
Subscription | Refund window |
Monthly or annual | 30 days from the start of the billing cycle |
Enterprise | Not eligible — governed by your enterprise agreement |
If you upgraded your plan within the past 30 days, the most recent charge for that upgrade isn't eligible for a refund.
AI credits are non-refundable
AI credits are non-refundable. Any credits you purchase, are granted, or receive as part of a plan can't be refunded — whether or not you've used them. See AI credits.
Before you request a refund
Complete these steps first, or your refund can't be processed:
Downgrade to the Free plan in Settings → Plans. This is required before a refund can be issued.
Unpublish any pages over the Free plan limits so your account fits within them. See Downgrade or cancel.
Request a refund
Contact Instant support through either channel and include your account details and the reason for your request:
Method | Details |
Live chat | Use the chat widget in the bottom-right corner of Instant |
Send your request to |
Refund requests are handled on weekdays. Expect a response within 24 hours on weekdays.
How refunds are processed
Detail | Information |
Processing time | Within 10 business days of approval |
Payment method | Your original payment method, via the Shopify Partner Dashboard |
Where it appears | On your Shopify bill |
After a refund
Once your refund is processed:
Your account stays on the Free plan.
Any pages still published show the Built with Instant badge.